Policies
Production & Delivery
What to agree with your selected manufacturer.
The independent sourcing model is confirmed. Legal business identity, jurisdiction and project-specific terms need confirmation before publication or use in an agreement. This draft is not yet effective.
Who produces and ships your packaging
You contract with and pay the selected manufacturer directly. Your agreement with that manufacturer determines its production, quality, dispatch and delivery obligations. ipackedit provides sourcing and coordination services only to the extent included in your separate service package.
We do not hold production funds or guarantee manufacturing or shipping outcomes. This guide helps you identify points to agree with the manufacturer; it does not replace that contract or remove our own obligations for the services we provide.
Confirm the specification
Before approving production, confirm dimensions, materials, capacity, quantity, print method, colours, finishes, closures, packing requirements and intended use. Ask for any size, colour, print alignment or quantity tolerances to be disclosed and agreed in writing. There is no automatic percentage tolerance in this website policy.
Discuss compatibility, safety standards and certification evidence relevant to your product and destination. Sampling or testing should be agreed where needed, rather than relying on an illustrative catalogue image.
Samples, proofs and production approval
Agree whether you need stock samples, artwork proofs or a pre-production sample. Confirm the costs, timing, freight and any later credit with the manufacturer. Physical colour and material samples may be needed because a screen preview does not reliably reproduce print colour or texture.
Review text, dimensions, barcodes, closures and finishes carefully. Record the final specification and approvals directly with the manufacturer. Where included in your service, ipackedit can assist with communication and coordination. Approval does not excuse goods that differ from the agreed specification or remove mandatory legal rights.
Timing and quality checks
Ask the manufacturer to distinguish sampling, production, inspection, dispatch and transit estimates. Clarify when each stage starts and whether any delivery date is a firm commitment. Manufacturer schedules, customs and freight conditions can affect estimates.
Any supplier checks, inspection coordination or testing assistance provided by ipackedit must be included in the agreed service scope. Agree inspection standards, required evidence and the treatment of non-conforming goods with the manufacturer before production.
Freight, customs and insurance
Your manufacturer agreement should state the delivery destination, freight method, delivery basis, insurance and importer of record. Clarify responsibility for customs clearance, duties, GST or other taxes, broker charges and destination handling fees. A production price should not be assumed to include these costs.
Any Incoterm should specify its named place and version. Risk, title and responsibility for damage must be stated in the manufacturer agreement, subject to applicable law. ipackedit does not select these terms automatically or become the importer merely by providing sourcing support.
Receiving an order and reporting problems
Provide an accurate delivery address and advise the manufacturer or carrier of unloading and access requirements. Inspect the shipment reasonably promptly and retain useful photos, samples and transport packaging if there is damage, a shortage or a specification problem.
Raise goods and delivery issues with the manufacturer using its agreed contact process. For questions about ipackedit’s coordination services, email hello@ipackedit.com. If coordination support is included in your ipackedit package, we can assist with communication. This does not limit any legal remedy against the party responsible. Read our Returns & Cancellations Policy for the distinction between manufacturer and sourcing-service concerns.